Product Quality Specialist

GENERAL JOB SUMMARY :

The Product Quality Specialist is responsible for managing after-sales quality processes for Ulthera devices, ensuring compliance with company policies and standard operating procedures. This role focuses on complaint handling, root cause investigation, predictive analysis, and cross-functional collaboration to enhance customer satisfaction and service quality.

ESSENTIAL DUTIES and RESPONSIBILITIES include the following:

• Investigate product defects and gather evidence for complaint system entry.
• Coordinate with customers to validate defect information and ensure accuracy.
• Communicate and follow up with HQ and cross-functional teams on investigation cases.
• Maintain accurate data records for monthly reporting and predictive analysis.
• Prepare and present monthly reports and trend analysis to supervisors and stakeholders.
• Support field service engineers with quality inspections and customer interactions as needed.
• Lead communication across departments to resolve customer issues and drive service improvements.
• Educate internal teams and customers on product compensation processes.
• Collaborate with stakeholders to identify, implement, and document process improvements.
• Ensure customer incidents and requests are handled according to agreed guidelines.
• Complete all documentation related to service and product compensation processes.

REQUIREMENTS:
Education:

• Bachelor’s degree in Management, Business Administration, or a related field
• Data Analysis certification (preferred)

Experience:

• 3–5 years of experience in:
  • Data management and reporting
  • Cross-department coordination
  • Overseas / international communication
• Experience in the medical device industry (preferred)
• Exposure to inventory operations and basic acc

TYPE OF SKILLS NEEDED:

Technical & Analytical Skills

• Strong analytical and problem-solving capabilities
• Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams)
• Ability to manage and interpret data accurately with high attention to detail

Communication & Interpersonal Skills

• Excellent English communication skills, both written and verbal
• Strong interpersonal skills with the ability to communicate professionally with internal and external stakeholders

Work Management Skills

• Ability to manage multiple tasks under pressure
• High level of attention to detail and organizational skills